"Bought a washer and dryer this past summer. When they were installed, the cold water shutoff valve was leaking after the install. I tried to call the store to get help, but after multiple calls, I was only able to speak with an overseas customer rep. I spoke with 2, both were very difficult to understand, and were not able to help getting anyone out to my house to look at the problem. I went to the store where I was able to speak with the sales person I had worked with when purchasing, but he was only able to tell me someone would call the next day. Was never able to speak with a manager, but was given a manager's card. Meanwhile, I've got a leaking shutoff valve. After going home from the store, I had to move the dryer to close the shutoff valve. When moving the dryer, the dryer venting fell off where it connected to the vent leading out of the house. There was no clamp or tape utilized to connect it. The following day, someone did call, I told them about the dryer vent failure, along with the leaking shutoff valve. The only thing they offered was to have the same installers come out to look at it. Why would I have the same installers come out that did a very poor job the first time? I ended up fixing the vent and shutoff valve myself. What would someone do if they did not know how to repair it on their own? Best Buy doesn't seem to be able to provide quality installers. I did email the store manager, as they did not return my calls, about my experience. I never received an email reply. I will not shop at or recommend Best Buy in the future."
"Mr.A was great he was kind and took care of our family and our phones. He was fast and took less then an hour to fix the problem."
Best Buy
2
115
3840 Morse Rd, Columbus
OPEN · 10:00 - 22:00 · +1 614-471-9510
"Went online to get a quick deal on a microwave, saw what I wanted! Deo(Dave) was available, although it was not his dpt, I requested his assistance and he didn't Blow me off! It was on front of my face& I was Kinda embarrassed. He checked me out, placed my purchase on a cart! SO pleasant&helpful. Never have I had an experience such as this! Also, Nice Smile! made my day! Thanks again"
Best Buy
2.5
85
5800 Britton Pkwy, Dublin
OPEN · 10:00 - 22:00 · +1 614-793-8630
"Ordered dishwasher Nov 6. supposed to be installed Nov 10 but due to new flooring I had to do some changes. they came back after that on Nov 17 and said it wasn't good enough. (later confirmed it was fine). Paid lots of money for someone to come out and remove two rows of hardwood floor and rescheduled delivery for Nov 20 They kept confirming delivery. But then someone called me and said that was just confirming install not delivery (none of the confirmations said this). So now they are going to try to figure out when they can come out. and yiu can never talk to anyone at the store. they keep routing you to corporate and they are clueless. Not sure when if ever I will get this delivered. If I can get it from somewhere else I will cancel this order. Not that they care at all"
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