"Well, I haven't wanted to get to point of writing this negative review about Sole Classics but it's long overdue after trying to resolve on online purchase situation with them. I want to inform all prospective customer both in person and online of risks of buying anything from Sole Classics. My review is based on my unfortunate experience and my efforts to collaboratively get customer service help from them but it takes two to collaborate and only one not achieve this. \n\nMy son bought a pair of shoes online on July 4th, 2025. He did have a mobile payment issue so he called in for help, the person was nice and directed him to desktop website. He was excited to get his shoes via FedEx which he did on July 11, 2025. So all is good so far, here's where the problem begins. \n\nMy son tried on his Saucony shoes 10-1/2 and within 5 minutes they were painfully rubbing his left heal. He has been a 10-1/2 solid for about 5 years. Never has had an issue with any brand from nike Jordans, Fila, NB, Saucony to name a few. So to have this problem is unfortunate, I said wear inside to not get them dirty, give it a day or two. He wore them more same day and the next and still causing pain..so I said return them you just got them. He said he can't return for refund, only a return for exchange /store credit. I was like huh that's not the norm, usually it's 72 hours from receipt for an online purchase, he says they have all sales finals and the document in FedEx box says 14 day exchange policy starts from date of purchase. I was like nah, that's not right. Sure enough, the document in shipping box says it, I called store in Columbus to inquire, got a nice guy who said oh sorry about that, I don't know why it says that don't worry, we have you listed as start date of July 7th, 2025 not July 4th. I said shouldn't;t it be where he got from Fedex which would be July 11th? he said a manager would know but one not available. I called on Sunday 2 days later, got the same nice person who helped him with mobile payment website issue, Adama who happens to also be store manager, he said sorry about that 14 day timeframe starts when you receive it which in our system shows as July 11th date FedEx delivered it. I thanked her for help and time. I was told return process start could be done online, I went online next day and website said time has expired his purchases not eligible for return. . I called Monday July 21st got last. mgr Brian, he was nice and empathetic and said to write an email which he would forward to owner to make a decision about full product refund. I said website doesn't state transparently all sales final. They have it well hidden to click on very small font at bottom of page. Nothing open about this company with all sales final policy or its; 14 exchange policy. It serves interest of business and hurts customers thinking time has elapsed to return/exchange shoes. Luckily I'm consumer savvy but imagine if I went by their correspondence and one employee saying July 7th..?? I asked for full refund and started process with Brian said he talks with owner daily and its' been 3-1/2 weeks and they haven't granted full refund. Wait Brtian said after 2-1/2 weeks waiting I could ship back the shoes and if they find a defect a refund would be given..lol I write back I don't trust Soel Classics and asked what is the criteria to deem them defective..no intel or response further insight to that criteria. I emailed Brian sorry not going to blindly send them to Sole Classics cause once they have shoes they can say and do what they want now I'm stuck. Ive asked several times and warned I would go this route and AG complaint route, I don't want too, look at my reviews, they almost all 5 star reviews. ok gonna run out of space t write..bottom line their return refund policy not openly listed all sales final this is by design so ur stuck with shoes. 14 day policy deceptively listed on shipping docs as starting date of purchase but verbally you may be told various other dates only if you're wise enough to inquire. Imagine if you go by their document with shoes delivered?? all of this favors the business and hurts consumers. I had to write so you don't buy from them because you too may easily be stuck with shoes and trying to resolve with them yeah not gonna happen probably, it hasn't for me. I contacted AG Ohio office to appraise them of above intel. If they had just said hey well allow refund for shoes I woudn'ty have written but I do not agree with any business acting in deceptive business practice for all prospective customers. I noticed many other online customer issues with Sole Classics upon starting this process. If only my son researched before hand, he has learned valuable lesson don't but from Sole Classics and this has bene a very hurtful negative experience for him as a young consumer. It should could have bene a very positive one even though shoes didn't fit as all other shoes have. \n\nA real bummer, places needtobeethical"
Foot Locker
2
3
3743 E Broad St, Columbus
OPEN · 10:00 - 19:00 · +1 614-338-0824
"I had no idea this location was here on East Broad street. Nice selection of shoes and super friendly staff. I didn't purchase anything here since they didn't have what I was looking for but I will be back. They were so helpful and made such a good impression on the customer service side of things."
Foot Locker
3
12
170 Easton Town Ctr, Columbus
OPEN · 10:00 - 21:00 · +1 614-475-7842
"I've never had a bad experience here. Helpful employees and returns are easy. You can almost consider this store their "flagship" location for the city. Nice selection of shoes and apparel. It's connected to their House of Hoops, which carries premium and signature sneakers and clothing. It can get a little busy on the weekends here."
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Franklin D. Roosevelt’s efforts to dismiss a Federal Trade Commission leader offer parallels to the current fight over President Trump’s actions. Through layers of intermediaries, stablecoins can...
CBS Sports HQ: Local News, Weather & More Want more highlights and less talk? Get the latest news coverage for your favorite sports, players, and teams on CBS Sports HQ.
Visit BBC News for the latest news, breaking news, video, audio and analysis. BBC News provides trusted World, U.S. and U.K. news as well as local and regional perspectives.