“We are attracting a higher-quality agent,” says Patterson. To set up its 40 at-home agents, eCallogy adopted InContact call center software from UCN Inc. in Bluffdale, Utah.

Jabra Engage 40 With contact center agents having their headsets on all-day, comfort is key. The Jabra Engage 40 headset is lightweight with angled ear cushions and in a maze-shaped pattern inside ...

How Agent Assist Works At the heart of the system are the HS-1500BT II Wireless Headset for coaches, and the AC-204TR and AC-304TR wired agent headsets. With the simple press of a button, coaches can ...