When it comes to providing exceptional customer experiences, few industries excel quite like the hotel business. With a strong emphasis on hospitality, hotels have mastered the art of creating a ...

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. Even the smallest, scrappiest entrepreneurial businesses are ...

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. This article is more than 4 years old. You won’t succeed in ...

If there’s an industry that knows how to provide truly exceptional customer service, it’s the hospitality industry–the men and women who every day and night put heads in beds and food on the plates of ...

In the hospitality and catering industry, customer service training is arguably the most vital category of instruction that management and employees ever receive. Businesses in this field include ...

Community marketplace has tapped boutique hotelier Chip Conley to guide efforts. Sept. 17, 2013— -- Airbnb, one of the biggest players in the travel-sharing economy, has launched a Hospitality ...

Agentic AI works like a behind-the-scenes service partner—anticipating needs, surfacing context and routing issues ...

Join a rapidly growing, global industry. Are you a people-person with a passion for ensuring everyone is having a great time? Is multi-tasking and keeping calm under pressure second nature to you? If ...

A recent survey shows Americans are more unhappy with the customer service they're getting than ever. The poor guy above has been on hold for 24 months (we assume — it's a stock photo). Who are they?