NICE (NICE) announced a partnership with ServiceNow (NOW) to deliver end-to-end, fully automated customer service fulfillment. The partnership leverages NICE’s industry-leading AI-powered ...

ServiceNow’s new Now Assist tool is an expansion to its AI-powered Now Platform, and is available in its Vancouver software release for IT Service Management (ITSM), Customer Service Management ...

At ServiceNow, we’re on a mission to redefine what people think is possible from a B2B brand customer experience. As part of that effort, I asked our employees to share their best (and worst ...

Developed and rigorously validated under the Built With ServiceNow programme, Activeo OneView CSM is engineered for immediate business value. It aligns with ServiceNow's best practices in software ...

Ultimately, real-time customer feedback is the lifeblood of the experience economy. Yet there’s often a gap between customers and the employees and teams driving a product or service.

Dräger creates a fast and secure customer service portal ServiceNow Dräger wanted to create a world-class business-to-consumer resource that allows all customers to access all the information they ...

ORLANDO, Fla.-- (BUSINESS WIRE)-- KNOWLEDGE17 – ServiceNow (NYSE: NOW), today announced ServiceNow Communities, a major new application in its Customer Service Management solution.