Google’s AI calling tool automates voice communication for businesses, improving customer interaction.The technology helps ...

CDK expands Fixed Ops Suite to all dealers, offering AI tools to improve service efficiency, CSI, and customer engagement.

Modern AI doesn't just communicate —it listens and learns. Conversational AI in 2025 is deeply data-driven. It doesn’t just answer questions; it also tracks patterns, identifies trends, and highlights ...

TCN, a global provider of cloud-based call centre solutions, today announced the significant advantages of its advanced chatbot tool. By offering ...

Personalized, relationship-driven engagement is becoming a key strategy for brands aiming to build meaningful, long-term relationships with their customers.

Leveling the playing field: Talkdesk supercharges small businesses with accessible, enterprise-grade artificial intelligence service tools Provided by GlobeNewswire May 6, 2025, 1:35:44 PM ...

5 Benefits of Using AI Detectors 1. Maintaining Authenticity: AI detectors help customer service teams avoid sounding robotic so responses feel genuine and personal. 2.

Sendbird’s communication platform is used by more than 4,000 apps, including DoorDash Inc., Match Group Inc., Noom Inc. and Yahoo Sports Inc. Image: Pixabay ...

South Africa’s business communications landscape is undergoing a major transformation, driven by the proliferation of digital ...

Solidroad, an artificial intelligence startup that promises to solve one of customer service’s most persistent problems, has raised $6.5 million in seed funding to expand its platform that ...