An internal audit of Columbia's capital projects is providing a way for the city to improve its best practices and management controls.

Even if a customer is not happy with the price of a repair, service advisers can still get a good survey score if they are engaged and helpful, says Chris Craig, fixed operations content owner on ...

Costco, Publix and H-E-B earned the highest score in customer satisfaction, according to the American Customer Satisfaction Index’s (ACSI) annual Retail and Consumer Shipping Study for 2023-2024.

The spring 2023 survey had about 80,000 customer responses, with 110,000 points on subway lines and 25,000 on bus routes. Personal security and station conditions topped the concerns.