5 Customer Satisfaction Survey Examples Creating effective CSAT surveys involves asking concise, targeted questions that measure a customer's satisfaction with a product, service, or experience.

DraftKings, BetMGM and FanDuel -- ran neck-and-neck atop an annual consumer satisfaction survey that this year added sports ...

Historically, many companies used customer service surveys to "close the gap" and assess a customer’s overall satisfaction levels. Pre-internet, customers were mailed short forms or handed a ...

- 'Smitty' Robert J. Smith, Robert J. Smith Productions 15. Client Retention Rate One simple and easy-to-track metric that I use to ensure customer satisfaction is the client retention rate.

The report, published Tuesday, June 17, was based on 16,381 surveys conducted over 12 months ending in March 2025, the index said. Individual scores are reported on a 0-100 scale.

Wegmans had the second-highest customer satisfaction score among supermarkets in the survey at 83 out of 100, up one point from a year ago.