TwistedSifter on MSN
Call center employee can't find a customer's account, but he had the perfect comeback for the patronizing bully
The post Call Center Employee Can’t Find A Customer’s Account, But He Had The Perfect Comeback For The Patronizing Bully ...
Intelligent Call Routing: The Tech Behind Faster, Smarter Call Centers Your email has been sent Key takeaways Intelligent call routing uses customer relationship management (CRM) context, agent state, ...
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