The IRS on Friday unveiled a new Taxpayer Experience Office as part of a long-term plan to improve customer service issues. The office will focus on "all aspects of taxpayer transactions," working ...

With guidance and resources on hand, the IRS is emphasizing the user experience as a way to improve how it does business. The Internal Revenue Service is emphasizing improvements to the user ...

Senators Bill Cassidy, R-La., and Mark Warner, D-Va., want the IRS to make it easier for people to go online to get information about refunds, respond to IRS questions and more. The pair have ...

Republicans on Capitol Hill have asked the incoming president to scrap the free tax filing service developed during the Biden administration. IRS Customer Experience Presidential Transition The IRS ...

Tamaki will oversee staff who identify opportunities to improve taxpayer experience and work with other IRS units to apply customer service best practices. "This is a critical time for IRS, and I am ...

Local offices for an IRS program that provides free assistance to taxpayers who are experiencing a financial hardship rarely pick up their phones, according to a report published July 30 by the ...