A 2023 Axios HQ survey found 77% of leaders think their communications provide the context employees need to do their jobs well, while only 46% of staff felt the same way. Company growth, new ...

News How to Measure Customer Satisfaction By Rich Cirillo and Dana Silverstein July 01, 2002, 06:19 PM EDT ...

A survey, or monitoring calls to customer service, could reveal loyalty, intent to buy again, the specific parts of the "customer journey" that were most pleasant.

CHARLOTTE, N.C.--(BUSINESS WIRE)--ABBYY, a global Digital Intelligence company, recently conducted a Digital Strategies in Financial Services survey of over U.S. 100 executives representing senior ...

Wegmans had the second-highest customer satisfaction score among supermarkets in the survey at 83 out of 100, up one point from a year ago. The score comes from the annual American Customer ...

Customer satisfaction with US airlines dropped overall from 2024, per a ASCI travel survey. Southwest earned top honors, edging out Alaska Airlines this year.

News Birmingham Water Works ranks last — again — in customer satisfaction survey Published: May. 06, 2024, 4:27 p.m.

The current state of customer satisfaction Consumers who are dual eligible had the highest rate of satisfaction with their plans, the survey showed, with 52% of dual eligible respondents saying ...