Gripe Line reader Bob wrote for help in getting two refunds he felt he was owed by PayPal. “I have been twice burned by PayPal,” he says. “In the first case, I ordered a product that was never sent.” ...

PayPal has established itself as the de facto method of transacting money on the Internet. It is ruffling some feathers, though, with business and dispute resolution practices that seem to be focused ...

Getting banned from PayPal is the worst nightmare for e-Commerce business owners. The internet is replete with saddening stories of merchants banned from PayPal due to excessive disputes. Here’s one ...

Modria is boldly proclaiming to be “the Fairness Engine for the Internet”, as it launches its online dispute resolution platform to the public. The premise behind Modria is simple – it’s geared ...