As Social Security Commissioner Frank Bisignano tells it, callers only had to wait an average of 8 minutes to speak to an agent on the phone in July. “We had a bold goal of single-digit wait time on ...

I called Social Security's new phone system multiple times to figure out a way around how frustrating it can be. Blake has over a decade of experience writing for the web, with a focus on mobile ...

How do you know that the person on the other end of a phone call is really who they say they are? Earlier in July, a Ferrari executive was flooded with a barrage of WhatsApp messages that appeared to ...

Update: The Social Security Administration (SSA) has conceded an issue with phone service, after denying it to NPR, and has announced a fix. On Tuesday, NPR reported that some people's calls were ...

The agency’s plan to curtail phone services, which was expected to send tens of thousands to its offices each week, had been widely criticized. By Tara Siegel Bernard The Social Security ...

The Social Security Administration (SSA) recently reassigned a small share of its field office employees in an effort to bring down lengthy wait times for the agency's national 800 phone number.

Your mobile phone goes everywhere with you and often houses some of your most sensitive data. People use it to do their banking and keep contact information, and some use it for work. Thus, it would ...

The Social Security Administration late Wednesday abandoned plans it was considering to end phone service for millions of Americans filing retirement and disability claims after The Washington Post ...