Salesforce Inc. is imbuing its 16-year-old Service Cloud with artificial intelligence agents in a new suite designed to deliver what executives described as a “conversation-first, agent-first” ...

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Salesforce Chief Executive Officer Marc Benioff has confirmed that the company is cutting approximately 4,000 customer service roles as artificial intelligence takes on a larger share of support ...

Why you can trust TechRadar We spend hours testing every product or service we review, so you can be sure you're buying the best. Find out more about how we test. Salesforce Service Cloud is an all-in ...