Sonos is facing a major leadership shift as CEO Patrick Spence steps down following a disastrous app update that severely affected customer experience and hampered the release of key products. The decision marks a pivotal moment for the smart speaker company,

In May 2024, the speaker maker Sonos released a bug-ridden app overhaul that was met with widespread criticism from users. The botched software rollout not only hurt Sonos’ sales in the following months,

Sonos CEO Patrick Spence is stepping down and leaving the company's board as the wireless speaker maker tries to win back the trust of its customers.