Discover how brands use conversational AI to enhance empathy, trust, and personalized support without losing the human touch ...

Collection 15 September 2022 The role of technology in improving consumer service Technology has transformed almost every facet of human existence, from how we live, work, communicate, and consume.

So many seem to view customer service as an "extra" rather than an essential part of managing the business's reputation. But in reality, how a company treats its customers on a daily basis is what ...

At Vector, our customer is at the center of everything we do: So much so that we’ve invested in a leadership role for our chief customer officer (CCO) to ensure that customer experience is ...