Many companies are making substantial investments in artificial intelligence (AI), which can enhance decision-making ...

Customer sentiment analysis is taking a bold leap forward with emotion mapping, real-time tracking and cultural insights.

Each of these signs struggles with trust for different reasons hurts, emotional vulnerability, or fear of losing control.

New research published in the Journal of Management Studies shows that company employees’ perceptions of how well AI performs and feelings towards AI vary, and that these perceptions can affect AI ...