Hospitality is defined as “the friendly and generous reception and entertainment of guests, visitors, or strangers.” In the restaurant industry, we are all in the hospitality business. I feel we in ...

As customer expectations evolve, basic amenities and standard services are no longer sufficient to captivate modern, experience-savvy guests. This consumer mindset shift mandates an industry ...

Competition is fierce in the hospitality industry. Whether it's a hotel chain, an airline, a cruise ship company or a restaurant, businesses are utilizing the most up-to-date systems for improving ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. We've all heard the old adage, "The customer is always right." This is a principle that has ...

The philosophy of the hospitality industry is essentially connected to serving people. In hospitality -- a broad commercial segment that includes restaurants, hotels, amusement parks, cruise lines and ...

TROY, Mich.: 21 Sept. 2023 — In the modern customer service environment, easy and frictionless make for a winning combination, but engaging with customer service can feel like way too much work for ...

Spa Palmera–part of Southern Florida’s The Boca Raton resort complex–is considered to be one of the top spas in the world. And I know it didn’t get to this position by delivering poor customer service ...

The Ritz-Carlton Hotel Company is legendary for its extraordinary customer service (hospitality). Here are seven essentials that you can bring to your own industry as well. In addition to providing ...