Consumers will return $850 billion of merchandise this year, and in response 72% of retailers have started charging at least some return fees.

It’s not unprecedented for Amazon to be accused of using software to manage worker productivity, and the impacts on workplace ...

Christmas gift returns are a sign of the holiday season with retailers expecting up to a post-holiday 35% increase in returns ...

Return policies have gotten much tighter in recent years, with Marshalls and T.J. Maxx charging a fee for returns not made in ...