To help you define your role and responsibilities with other departments, we’re providing a sample service level agreement template designed for IS departments and the business units they support.

Service Level Agreement Policy Template (Word/PDF) defines a three tier environment and specific SLAs metrics that are both internally and externally focused. The sample contains over 70 metrics ...

A service-level agreement (SLA) defines the level of service expected from a vendor, ... A telecom company’s SLA, for example, may promise network availability of 99.999% ...

Sample Service Level Agreement (SLA) MVNO Billing through Wholesale Line Rental 1. Review 2. Dispute Resolution 3. Metrics 4. Definitions 5. Fault Escalation Process 6. SLA ...

Examples of metrics: ... Most of the DR hosting vendors have their own service level agreement template. Attached is a downloadable SLA template for an outsourced DR solution.

This excerpt from the upcoming book, SQL Server 2008 Administration in Action, introduces the role of service-level agreements (SLAs) as part of a DBA's overall strategy to maintaining reliable ...