Efficient communication is not just about being direct. You must tune into the emotions underlying critical conversations to ...

Many companies are making substantial investments in artificial intelligence (AI), which can enhance decision-making ...

Customer sentiment analysis is taking a bold leap forward with emotion mapping, real-time tracking and cultural insights.

Each of these signs struggles with trust for different reasons hurts, emotional vulnerability, or fear of losing control.

When providing financial help to others, it’s essential to first help them identify their emotions. Emotion wheels are ...

New research published in the Journal of Management Studies shows that company employees’ perceptions of how well AI performs and feelings towards AI vary, and that these perceptions can affect AI ...

These strategies for guiding students to learn how to manage their emotions can help ensure a thriving classroom community.

Employers could see 'dramatic reduction in productivity, morale, and efficiency if implemented too quickly,' says expert ...

The highs and lows customers experience not only influence their immediate satisfaction but also build long-term loyalty.

Even though he expects to lose his two coordinators, Lions coach Dan Campbell should be trusted to keep the team's window open to win a Super Bowl.

While there are certainly larger, more profound ways to gain trust in your relationships, there’s also many brilliant phrases ...

Kids who can't stand their parents once they grow up usually don't feel comfortable bringing up their childhood around their parents. They feel blamed and guilted by their parents with phrases like, ...