Many companies have been quick to provide new gen AI tools to their staff, but with varying take up among employees.

“While gut instincts are valuable, they can be clouded by group dynamics and emotions,” reflects Suglani. “Breaking free from ...

Customer sentiment analysis is taking a bold leap forward with emotion mapping, real-time tracking and cultural insights.

Leaders should start with understanding and transforming the mental and emotional patterns that govern their daily ...

Successful AI adoption isn't just about technology; it's about managing employees' emotions and trust. Research from Aalto ...

Many companies are making substantial investments in artificial intelligence (AI), which can enhance decision-making ...

The new year offers couples a chance to learn from the past and start fresh. Here are three research-backed resolutions that ...

New research published in the Journal of Management Studies shows that company employees’ perceptions of how well AI performs and feelings towards AI vary, and that these perceptions can affect AI ...

Trust is the bedrock of any strong relationship. Discover the 5 essential pillars of trust that are crucial for a strong and ...

One of the traits people who spent a lot of time alone as kids usually develop as adults is having low self-esteem. These ...

Physician empathy has long been recommended — but not required — in the doctor-patient relationship.However, for a growing ...

The highs and lows customers experience not only influence their immediate satisfaction but also build long-term loyalty.