Glance releases its 2026 CX Trends Report, revealing how last year’s rush toward AI reshaped — and often damaged — customer ...

A new survey found that 98 percent of Foreign Service officers felt lower morale. Only 1 percent reported an increased ability to carry out U.S. foreign policy. By Michael Crowley Michael Crowley ...

Draft final regulations from the Office of Personnel Management will cite “accountability to the president” as grounds for stripping tens of thousands of federal employees of their civil service ...

The U.S. Space Force has released Vector 2025, a consolidated reference outlining the direction and momentum the service intends to maintain as it continues its transition into a warfighting ...

Welcome to The Friday 5, Progressive Grocer’s weekly roundup of the top news and trends in the food retail industry. Each Friday, we’ll take a look at the stories that are most important to our ...

American Integrity Insurance Group Accelerates Market Leadership With Assumption of More Than 7,000 Citizens Policies in November — Reinforcing Growth, Customer Retention Strength, and Florida Market ...

Target has implemented a new customer service initiative, called the “10-4” program, that requires employees to acknowledge customers who come within 10 feet of them. Under the new policy, Target ...

The policy requires employees who are within 10 feet of customers to smile, make eye contact, wave, and use friendly, approachable and welcoming body language. If staff members are within 4 feet of ...

FOX 5 NY's Teresa Priolo reports from Clifton, New Jersey to recount Target's new customer service policy, encouraging workers to smile at and make eye contact with customers. FOX 5 NY's Teresa Priolo ...

Accra, Nov. 10, GNA – Mr. Caleb Kofie, Executive Director of the Service Excellence Foundation, has underscored the critical role of government policies, regulations, and industry standards in shaping ...

Accra, Nov. 10, GNA – On any given day in Ghana, a tourist stepping off a plane is met with a cheerful “Akwaaba, Oobak3, or Woezor,” a burst of Ghanaian warmth that instantly makes every visitor feel ...

Recently I received an email saying that the flight departure time for an upcoming family vacation had changed from 6:30 a.m. to 6 a.m. My wife and children — who already thought the 6:30 departure ...