Discover the role of bailees, their responsibilities, and real-world examples like dry cleaners and valet services.

Learn effective suggestive selling techniques to boost revenue, increase customer retention, and enhance purchase experiences with add-on products and services.

Sinch reports that 98% of businesses plan to use AI for customer communication. Trust varies, especially among age groups, as adoption grows.

TikTok continues to be one of the fastest-growing social media apps worldwide in 2025 and by early 2025, it had reached ...

After devastating flooding in Texas, NPR's Scott Simon speaks with Curtis Knobloch of the National Rural Telecommunications Cooperative about problems with rural coverage and possible solutions.

Service workers are some of the hardest-working employees out there. Part of what makes their job so intense is the fact that they have to deal directly with customers almost all of the time. Some ...

Automation is rising, but most consumers still want real human help. Learn what today’s trends reveal about trust, loyalty and the future of support. Customers still want to speak to a human. AI ...

One of the paradoxes involved in providing great customer experiences (CX) is that it’s often essentially invisible to the end consumer. Customers don’t always notice when a package arrives on time or ...

TAYLORSVILLE, Utah — While announcing GRIT, his new DOGE-like initiative, Governor Spencer Cox pointed out how the DMV is a good example of how efficient a government agency can be. Of course, when ...

Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people coming back for more. At the heart of this experience are common triggers ...

Exceptional customer experiences are now the standard. AI is revolutionizing how businesses interact with customers, enhancing experiences and meeting evolving expectations. Incorporating AI into your ...

Hard skills are essential for job performance and should be highlighted alongside soft skills on resumes to present a comprehensive skill set. Technical skills, data analysis, and project management ...