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'Agentic Age' transforms customer supportThe emergence of AI agents is poised to bring profound changes to the contact centre industry, writes RYAN FALKENBERG, CEO of ...
Microsoft made its Phi-4 small language model open source. The latest artificial intelligence (AI) model in the tech ...
Microsoft has introduced Microsoft 365 Copilot Chat, a new AI-powered tool that integrates free and pay-as-you-go agents into ...
Microsoft has introduced "Copilot Chat," an AI-powered, pay-as-you-go chat solution for Microsoft 365 commercial users.
Microsoft unveils new Copilot Chat AI tool Available as part of existing Microsoft 365 subscription Copilot Chat brings AI creativity, collaboration and productivity gains Microsoft is continuing its ...
Microsoft has released its AI agents feature, small models designed to automate repetitive business tasks, to all of its ...
Microsoft plans to suspend hiring in part of its consulting business in the U.S., according to an internal memo, as the ...
Nevertheless, sysadmins need to understand the changes or risk breaking products like Teams or incurring unbudgeted costs.
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