Customer sentiment analysis is taking a bold leap forward with emotion mapping, real-time tracking and cultural insights.

Leaders should start with understanding and transforming the mental and emotional patterns that govern their daily interactions.

If you have one or more of these behaviors, it may be time to take some accountability and self-reflect on the role you play in your relationship.

Successful AI adoption isn't just about technology; it's about managing employees' emotions and trust. Research from Aalto ...

Many of us live with a deep-seated fear of vulnerability. We worry about judgment, rejection, and the pain of past betrayals.

New research underscores the reasons why some workers are reluctant to use AI and a new ramped-up version, agentic AI.

Many companies are making substantial investments in artificial intelligence (AI), which can enhance decision-making ...

New research published in the Journal of Management Studies shows that company employees’ perceptions of how well AI performs and feelings towards AI vary, and that these perceptions can affect AI ...

One of the traits people who spent a lot of time alone as kids usually develop as adults is having low self-esteem. These ...

Physician empathy has long been recommended — but not required — in the doctor-patient relationship.However, for a growing ...

Even though he expects to lose his two coordinators, Lions coach Dan Campbell should be trusted to keep the team's window open to win a Super Bowl.

The people you love will disappoint you eventually, but it's all about choosing the right words to remedy the situation.