We’ll explore why NPS is often misaligned with B2B needs and why B2B organizations need to look beyond NPS for a deeper ...

Porsche maintained the top spot among premium brands with a satisfaction score of 851, followed by Infiniti (840) and Jaguar ...

Recently, I read Amp It Up by former ServiceNow CEO Frank Slootman, who presents a powerful case for building a ...

While auto repair cycle times have improved, rising repair costs are impacting customer satisfaction, according to a recent ...

Organizational success starts with being able to measure the right customer experience (CX) metrics. Identifying where and ...

Nissan secures #1 position in J.D. Power 2024 U.S. Sales Satisfaction Index, reflecting significant improvements in customer ...

Market Force study ranks consumers' go-to convenience and fuel retailers, while others ‘still have room to grow’ ...

The interactive features in the digital branches position ABK as a leader in modern banking solutions in Kuwait, setting a ...

Porsche ranks highest in J.D. Powers 2024 U.S. Sales Satisfaction Index, earning top marks for premium brands with a score of ...

Before you ship your car with Sherpa Auto Transport, read our review guide to determine whether this company is best for your ...

For years, customer service has frustrated both businesses and consumers. Long wait times, disjointed communication, and ...

The change comes amid declining customer satisfaction scores at the chain, according to an independent industry body. It is ...