As the UK’s ageing copper landline network becomes increasingly unstable, BT is urging Critical National Infrastructure (CNI) ...

BT Group has deployed Sprinklr’s unified customer experience management platform to deliver AI-enhanced customer support EE virtual assistant Aimee now handles up to 60,000 customer conversations per ...

Our mission to connect for good guides everything we do as a business – from being more efficient and greener, to providing the best possible service for our customers and adapting how we operate in ...

The GenAI Gateway, a generative AI enablement platform, built in collaboration with AWS, enables BT Group to tap into the power of GenAI with safe, secure access to Large Language Models (LLMs) from a ...

BT Group notes that Bharti Global has reached agreement to acquire c24.5% of the issued share capital of BT Group from Altice UK. Allison Kirkby, Chief Executive, said “We welcome investors who ...

BT Group has announced a revision to its timetable for moving all customers – consumers and businesses – off the Public Switched Telephone Network (PSTN) and onto digital landlines. The move follows ...

ServiceNow service management capabilities to be extended to all BT Group units ServiceNow Service Bridge to connect BT Group with their enterprise customers for seamless automation BT Group to pilot ...

In January, we announced that we would move away from inflation-linked price rises for our mobile, TV and broadband customers. We acted after an Ofcom consultation proposed that when people sign up to ...