CEOs are beginning to talk about AI agents as if they’re coworkers, not assistive technologies. What does that mean for human ...

Telephony has never been more important for CX – and brands may not be fully aware of the risks that can arise by taking connectivity for granted today.

If you’ve been to a contact center trade show this year, you’ve probably seen a swath of new vendors touting their Generative ...

Understand the year ahead by examining which technology developments from 2024 turned out to impact enterprise communications the most.

As you can see on reviewing the year in Teams -- it expanded its capabilities and partnerships in everything from mobile devices to conference rooms, collaborative spaces to different types of contact ...

The year 2024 was pivotal for artificial intelligence (AI). Nearly three out of four businesses are using AI for at least one function, fundamentally changing how organizations make decisions and ...

The increasing use of productivity monitoring tools has raised a series of questions concerning the balance between workplace (or remote work) efficiency and employee privacy and trust. When applied ...

When implementing productivity monitoring tools, organizations should prioritize transparency and trust, and clearly communicate the program's goals ...

A look back at some of the key trends in POTS, Gen AI security and workplace collaboration, as well as some insights on ...

Reports Want AI Agents? Upgrade Your Tech Stack Newly published research from Tray.ai reveals that 42% of surveyed enterprises plan to build over 100 AI agent prototypes and 68% are budgeting $500,000 ...

As agents become connected, the value of every connected application will rise – provided vendors can work together to let their AI agents work ...