Customer Experience, Digital Experience & Customer Service News ...
For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of digital customer experience professionals.. Today the CMSWire community …
What is a CMS and how modern platforms are different
Oct 8, 2024 · The Gist. What is a Content Management System? Return to the roots, so that you don't wander off in pursuit of shiny digital objects. Modern CMS features. Top features include …
Customer Contact Week Orlando 2025 - cmswire.com
Jan 27, 2025 · Customer Contact Week (CCW) 2025 will take place from January 27-29, 2025, at the JW Marriott Bonnet Creek in Orlando, Fla. This event offers customer contact and CX …
Top Customer Experience Trends You Should Watch in 2025
Dec 4, 2024 · CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer …
Genesys IPO: Betting Big on AI in CX - cmswire.com
Dec 16, 2024 · The Gist. IPO signals AI confidence. Genesys’ confidential IPO filing highlights its leadership in AI-powered customer experience solutions. Valuation test ahead.
Customer Contact Week Las Vegas 2025 - cmswire.com
Customer Contact Week (CCW) 2025 will take place from June 9-12, 2025, at the Caesars Forum in Las Vegas.The event brings together leaders in contact center operations and customer …
CCaaS Uncovered: How Cloud Flexibility Is Reshaping Customer …
Nov 21, 2024 · View all. Related Article: 29 Call Center Metrics That Drive Customer Satisfaction CCaaS in Action: Real-World Use Cases. CCaaS solutions are enhancing customer service …
Dropping the Mic on Digital: Inside Shure’s Website Makeover
Dec 4, 2024 · View all. Rogelio Villanueva: Exactly. I manage the web team at Shure, which includes front-end developers, back-end developers, DevOps, designers, content creators, QA …
Chad S. White on Email Marketing’s Evolution and Customer …
Jan 2, 2025 · View all. Chad: As brands get their internal data cleaned up, customer-centric metrics like lifetime value will become much more widely used and change the email strategies …
6 Contact Center Trends to Watch in 2024 - CMSWire.com
Dec 11, 2023 · The Gist. Contact center trends. AI, NLP and analytics in 2024 reshape industry with personalized, efficient service. Customer experience focus. 2024 trends emphasize CX, …