CRM Magazine - Customer Relationship Management, Social …
destinationCRM.com is dedicated to providing Customer Relationship Management product and service information in a timely manner to connect decision makers and CRM industry …
November/December 2024 - Destination CRM
Nov 22, 2024 · By 2028, half of new contact center platforms will be based on data and insights rather than voice routing, ISG predicts. REAL ROI. Princess Polly Boosts Post-Click …
Access Group Acquires Paytronix
Nov 1, 2024 · CRM Magazine 143 Old Marlton Pike Medford, NJ 08055 (212) 251-0608. PRIVACY/COOKIES POLICY
Dovetail Launches AI Customer Insights Hub
Oct 17, 2024 · Dovetail also unveiled a host of new features within its core product, now called Projects. Designed to automatically centralize, analyze, and share customer insights from …
Empathy and AI Shape Today's Leading Customer Experiences, …
Dec 6, 2024 · The U.S. customer experience landscape has been transformed by automation and AI, shifting consumer expectations and evolving business strategies, making empathy and …
Upland Adds Altify MaxAI to Upland Altify - destinationcrm.com
Dec 5, 2024 · CRM Magazine 143 Old Marlton Pike Medford, NJ 08055 (212) 251-0608. PRIVACY/COOKIES POLICY
Expect Change in the CRM Industry in 2025 and Beyond
Dec 4, 2024 · If there’s one thing that we know for sure about the CRM industry, it’s that evolution is a constant. We’ve also seen that CRM software is one of the fastest-growing and most …
The Keys to Customer Obsession - destinationcrm.com
Nov 26, 2024 · Customer-obsessed companies, defined as those that consistently put customers at the center of their leadership, strategy, and operations, outperform peers in profit growth (33 …
Gartner Identifies Top Three Priorities for CMOs in 2025
Dec 3, 2024 · With increased pressure to deliver growth and support cross-functional work, Gartner has identified three priorities for chief marketing officers to deliver marketing …
GenAI Gaining Traction in Customer Feedback
Nov 25, 2024 · Generative artificial intelligence will eventually change the way organizations collect, analyze, and act on customer insights, Forrester Research says in a new report.